Privacy Policy
Effective Date: 05/06/2026
PROLAYERS INC (“ProLayers,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information submitted through our website, contact forms, customer support forms, and related communications.
1. Information We Collect
We may collect the following information when you contact us, submit a form, request support, or communicate with our team:
- Name
- Company name
- Email address
- Phone number
- Mobile phone number
- Message or inquiry details
- Product interest, support topic, dealer inquiry, or installation-related details
- Order, account, or customer service information you choose to provide
- SMS consent records, including the date, time, source form, and consent language presented at the time of opt-in
- Website usage information, such as browser type, device information, IP address, and pages visited
2. How We Use Your Information
We use your information to:
- Respond to product questions and customer inquiries
- Provide dealer, installation, and customer support
- Follow up on support requests submitted through our website
- Communicate with existing customers regarding service-related questions
- Maintain records of customer communications and consent
- Improve our website, products, services, and customer experience
- Comply with legal, regulatory, carrier, and business obligations
3. SMS Text Messaging
If you choose to opt in to receive text messages from PROLAYERS INC, we may use your mobile phone number to send customer-care text messages related to your inquiry or support request.
Messages may include replies to product questions, dealer support requests, installation support requests, and customer service follow-ups.
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us at info@prolayers.com or 844-9-LAYERS (52-8377).
SMS consent is not a condition of purchase or service. We do not use the customer-care SMS program to send promotional or marketing text messages unless you separately provide consent for that type of messaging.
4. How We Share Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
We do not share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.
We may share information with trusted service providers only as needed to operate our business and provide services, such as website hosting, form processing, customer support, communications platforms, order support, analytics, or compliance services. These providers are only permitted to use information as necessary to provide services to ProLayers.
We may also disclose information if required by law, regulation, legal process, carrier compliance requirements, or to protect the rights, safety, and property of ProLayers, our customers, or others.
5. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including customer support, business records, compliance, dispute resolution, and legal obligations.
SMS consent and opt-out records may be retained to help us demonstrate compliance with messaging requirements.
6. Your Choices
You may contact us to request that we update, correct, or delete your information, subject to legal, business, and compliance requirements.
You may opt out of text messages at any time by replying STOP. After you opt out, we may send one final confirmation message confirming your opt-out request. You may also contact us directly for assistance.
7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those third-party websites.
9. Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
PROLAYERS INC
12551 Steepleway Blvd Houston TX 77065
Email: info@prolayers.com
Phone: 844-9-LAYERS (52-8377)
Website: https://prolayers.com/